Support and Assistance

University faculty and staff are here to support and assist you in your academic endeavors. Listed below are valuable resources that you can utilize while pursuing your studies at Texas A&M University-Commerce:

Technical Problems or Questions:

Technical assistance is available 24 hours a day, 7 days a week. If you have questions related to eCollege, A&M-Commerce's online course management system, the HelpDesk can be reached by sending an email to helpdesk@online.tamuc.org or by calling 1-866-656-5511.

Additionally, you can click on the "Help" button located at the top of each page for more information.

Other support questions may be addressed to Technology Services, a department of the University that handles computer hardware and software issues. Technology Services is staffed Monday-Friday from 8am-5pm and can be reached at (903) 468-6000.

Their after-hours and weekend emergency phone number is (877) 808-1607. When the after-hours support number is dialed, the answering service representative will ask for your name and phone number. The representative will then contact the on-call Technology Services technician who will return your call within 15 minutes.

Policy Issues or General Questions:

Contact the Instructional Technology and Distance Education Support Team (DEST) at (903) 886-5511. Instructional Technology and Distance Education is open Monday-Friday from 8am-5pm and can also be contacted by email during other hours.

Contact Your Instructor:

Use the Campus Directory to look up contact information for your instructor if you have specific questions that need to be addressed to them.

Library:

The Library has several resources that are made available to students that are off of the main campus:
Off-Campus Resources

The Bookstore:

The Campus Bookstore can be a valuable resource if you need textbooks or other supplies for your classes:
www.amcbookstore.com